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Role: Associate Maintenance and Support Engineer
Location: Mumbai, Maharashtra, India; Hyderabad, Telangana, India
Job Type: Full-time, Hybrid & 24/7 On-call
Job ID: 16180
Experience Level: 0–3 Years
Segment: Technology Solutions
Business Unit: Diebold Nixdorf – Maintenance & Support
Job Summary
The Associate Maintenance and Support Engineer is responsible for defect fixing, product knowledge building, and serving as a subject matter expert in specific product areas. The role involves the entire software development and defect fixing lifecycle, engaging regularly with stakeholders like customers, partners, and product teams. Candidates will work in a collaborative culture that encourages best practice sharing, ongoing feedback, and continual process improvement.
Key Responsibilities
- Estimate and review timelines for maintenance and support activities
- Intake, analyze, and follow up on support requests as per DN procedures
- Ownership of technical environment setup and assistance for peers
- Ensure timely problem and incident management according to SLAs
- Document tickets, validate technical documents, and share best practices
- Handle change requests, optimizations, and provide deep technical support as needed
- Organize and deliver product and process trainings to team members
Qualifications & Skills
- Bachelor’s or Master’s in Computer Science/Software Engineering or equivalent
- 0-3 years’ experience in relevant field
- Strong understanding of Java and related tools
- Troubleshooting experience with Oracle or PostgreSQL databases
- Hands-on with Atlassian suite (Jira, Confluence, Bitbucket)
- Experience with Webservices, REST, and SOAP APIs
- Excellent English communication skills; high accountability
- Willingness to work hybrid (office/WFH) and 24/7 on-call
- Nice to have: Experience with Banking/ATM/EFT/Base24, Docker, Kafka, Kubernetes
About Diebold Nixdorf
Diebold Nixdorf is a global leader in banking and retail technology, employing over 23,000 professionals in more than 130 countries. The company delivers secure, personalized consumer experiences powered by innovative technology, with a culture built around collaboration, decisiveness, and accountability.
Why Join Us?
- Work with cutting-edge technologies and digital transformation
- Be part of a diverse team in a culture that encourages growth and change
- Opportunities for career advancement and continual development
- Supportive workplace with a commitment to inclusion and equal opportunity
How to Apply
Note: Only shortlisted candidates will be contacted.
Disclaimer: This job post is for informational purposes only. The company reserves the right to modify, withdraw, or close the position at any time without prior notice. Applicants are advised to verify details through the official company channels before applying.
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