Capgemini Walk-in Hiring Process Associate | 2025 | Kolkata | Freshers

Role: Process Associate
Location: Kolkata, IN
Job Type: Permanent
Job ID: 293919
Experience Level: Freshers
Segment: Business Process Services
Business Unit: Business Analysis

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Job Summary

Capgemini is looking for highly motivated fresh graduates to join as Process Associates in its Kolkata office. The selected candidates will be responsible for delivering excellent customer service, managing international client queries, and ensuring issue resolution with professionalism. This role requires strong communication skills, adaptability to night shifts, and commitment to achieving performance targets.

Key Responsibilities

• Make outbound calls to US-based clients, insurance companies, patients, or helpdesks as required.
• Engage customers in meaningful conversations to provide support or gather essential information.
• Meet daily, weekly, and monthly targets and conversion goals.
• Handle customer objections effectively and escalate complex cases when needed.
• Collaborate with team leads and quality analysts to enhance call performance and compliance.
• Maintain adherence to Capgemini’s policies and US call regulation standards.

Qualifications & Skills

• Bachelor’s degree (mandatory).
• Freshers only; must be open to work from office.
• Excellent verbal communication and interpersonal skills.
• Familiar with CRM tools and call center systems.
• Willingness to work night shifts matching US time zones.
• Knowledge of international cultures and customer behavior.
• Strong work ethic, goal-oriented attitude, and empathy in handling client interactions.

About Capgemini

Capgemini is a global leader in business and technology transformation, with over 340,000 professionals across 50+ countries. With more than 55 years of heritage, Capgemini partners with top organizations to unlock technological value and drive sustainable innovation. The company offers end-to-end solutions in AI, cloud, data, and digital engineering, supported by deep industry expertise and a diverse ecosystem of partners.

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Why Join Us?

At Capgemini, you are empowered to shape your career, supported by a collaborative and inclusive environment. Employees benefit from wellness initiatives including health checks, telemedicine, insurance top-ups, elder care, and flexible work benefits for new parents. You’ll work on cutting-edge projects and contribute to creating sustainable, tech-driven solutions with global impact.

How to Apply

Note: Only shortlisted candidates will be contacted.

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Disclaimer: This job post is for informational purposes only. The company reserves the right to modify, withdraw, or close the position at any time without prior notice. Applicants are advised to verify details through official company channels before applying.

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