HP Off Campus Hiring Customer Solution Center Representative | 2025 | Bengaluru | Freshers

Role: Customer Solution Center Representative
Location: Bengaluru, Karnataka, India
Job Type: Full time
Job ID: 3154309
Experience Level: 0–2 years
Segment: Services
Business Unit: Customer Support

Job Summary

The Customer Solution Center Representative at HP resolves hardware and software technical issues for internal and external clients through both phone and electronic support systems. This role involves documenting resolutions in the Knowledge Management System (KMS), guiding customers proactively to prevent future problems, and representing HP in customer-facing activities and industry events. The representative supports SLA fulfillment, provides project support, and contributes to team research and data analysis efforts.

Key Responsibilities

• Resolve technical challenges related to hardware and software for business and end users.
• Provide guidance and solutions via telephone and electronic channels.
• Document issues and resolutions for the KMS.
• Guide customers to prevent problems and enhance their HP experience.
• Support team projects, research, and data analysis to meet organizational objectives.
• Deliver feedback through root cause analysis and continuous improvement initiatives.

Qualifications & Skills

• Bachelor’s degree in any field or equivalent work experience.
• 0–2 years of experience in technical or customer support roles.
• Knowledge of AWS, automation, Java, Python, SQL, Linux, Unix, SaaS, technical support, and computer science concepts.
• Effective communication, customer centricity, results orientation, and digital fluency.

About HP

HP Inc. is a leading global technology company, providing innovation in personal computers, printers, and related solutions. HP is recognized worldwide for its commitment to technology excellence and customer satisfaction.

Why Join Us?

HP offers career growth, exposure to advanced technologies, and a collaborative workplace. Employees influence customer experience at scale and benefit from HP’s global reputation for quality and inclusivity.

How to Apply

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Disclaimer: This job post is for informational purposes only. The company reserves the right to modify, withdraw, or close the position at any time without prior notice. Applicants are advised to verify details through the official company channels before applying.