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Role: CSG IT Enablers Contact Support Group
Location: Noida, India
Job Type: Full Time
Job ID: Not Provided
Experience Level: Freshers, 2025 Graduates
Segment: IT Support / Cloud & Infrastructure Services
Business Unit: Capgemini Exceller – Cloud & Infra Services (CIS)
Job Summary
Capgemini is hiring fresh graduates for its Contact Support Group (CSG) IT Enablers team in Noida. As the first line of defense for Capgemini’s Cloud & Infra Services division, CSG manages IT infrastructure incidents and service requests using both legacy and advanced digital contact channels. This role focuses on delivering best-in-class customer support, incident resolution, and technical troubleshooting to a global client base. Flexible work shifts and a commitment to diversity, especially female applicants, are central to the team’s mission.
Key Responsibilities
- Provide technical support and customer service across voice, chat, SSP, BOTs, and email channels
- Manage tickets by prioritizing, categorizing, updating statuses, and keeping customers informed
- Analyze ticket data and utilize business intelligence tools to enhance support efficiency
- Deliver exceptional service, ensuring first contact resolution and customer brand engagement
- Collaborate with CHIP (AI BOT) to optimize issue resolution and customer satisfaction
- Handle email support efficiently and contribute to knowledge management and service marketing
- Serve customers across telecom, financial services, healthcare, and technology industries
- Troubleshoot issues related to internet access, password resets, and profile management
- Work in rotational 24×7 shifts and be open to relocation.
Qualifications & Skills
- Graduation or 3-year diploma completed in 2025
- Excellent English communication and interpersonal skills
- Basic computing and technical troubleshooting abilities
- Willingness to work under pressure, in rotational shifts, and relocate if required
- Female candidates encouraged as part of diversity efforts
- Active DigiLocker account and mobile number linked to Aadhar mandatory for applying.
About Capgemini
Capgemini is a global leader in consulting, technology services, and digital transformation, headquartered in Paris. The company empowers innovative solutions across various industries, providing world-class IT services and engaging a diverse workforce worldwide.
Why Join Us?
- Join a diverse and inclusive workplace focused on growth and innovation
- Launch your IT career supporting major clients across global industries
- Work within a dynamic, learning-oriented team with opportunity for professional advancement
- Attractive CTC of INR 3.25 LPA (3 LPA + 25k one-time incentive) and supportive benefits package.
How to Apply
Note: Only shortlisted candidates will be contacted.
Disclaimer: This job post is for informational purposes only. The company reserves the right to modify, withdraw, or close the position at any time without prior notice. Applicants are advised to verify details through the official company channels before applying.
