ServiceNow Off Campus Hiring Technical Support Engineer | 2025 | Hyderabad | Freshers

Role: Technical Support Engineer
Location: Hyderabad, Telangana, India
Job Type: Flexible (Remote/Hybrid/Onsite as per work persona)
Job ID: JB0065150
Experience Level: 0–2+ years
Segment: Customer Support & Technical Services
Business Unit: Service Now

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Job Summary

ServiceNow is seeking a dedicated Technical Support Engineer to resolve complex technical cases for customers using the ServiceNow platform. The role involves troubleshooting, diagnosing, and resolving unexpected software behaviors while delivering excellent customer experiences. The ideal candidate will use empathy, communication skills, and diagnostic tools to manage cases across multiple channels including web, chat, email, and phone support. Collaboration with internal teams and contributing input for product and process improvements are key responsibilities. Flexibility and creativity in problem-solving are essential for success.

Key Responsibilities

• Resolve technical cases and respond to customer queries regarding ServiceNow software and platform.
• Utilize diagnostic tools to identify root causes and escalate challenging issues as needed.
• Provide timely, empathetic, and clear communication through web, chat, email, and telephone support.
• Collaborate with cross-functional teams to coordinate resolution of complex issues.
• Share insights and recommendations with product and business units to improve processes and platform functionality.

Qualifications & Skills

• 0–2+ years of customer-facing technical support experience.
• Ability to troubleshoot complex technical problems with ease.
• Basic understanding of Java/JavaScript coding.
• Experience or interest in integrating AI into workflows, decision-making, or problem-solving.
• Strong commitment to quality service and customer satisfaction.
• Excellent communication and collaboration skills.

About ServiceNow

Founded in 2004, ServiceNow is a global leader in cloud-based AI-enhanced technology solutions, empowering over 8,100 customers including 85% of Fortune 500 companies. The platform integrates people, systems, and processes to enable smarter and faster work across organizations. ServiceNow fosters innovation and inclusivity as it pursues its mission to make the world work better for everyone.

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Why Join Us?

Join ServiceNow to be part of a visionary company driving transformation with AI-powered solutions. Work in a flexible environment that values creativity, collaboration, and continuous learning. Be empowered to solve meaningful problems at scale and contribute to a supportive culture focused on quality and customer success.

How to Apply

Note: Only shortlisted candidates will be contacted.

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Disclaimer: This job post is for informational purposes only. The company reserves the right to modify, withdraw, or close the position at any time without prior notice. Applicants are advised to verify details through the official company channels before applying.

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