Sutherland Off Campus Hiring Associate | 2025 | Navi Mumbai | Freshers

Role: Associate
Location: Navi Mumbai, Maharashtra, India (Airoli)
Job Type: Brick and Mortar (Full-time, Onsite)
Job ID: REF32915O
Experience Level: 0–2 years (Freshers welcome)
Segment: Customer Support / B2B Client Services
Business Unit: Sutherland Customer Experience Operations

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Job Summary

Sutherland is seeking an Associate to serve as the primary point of contact for Business-to-Business customers via calls, email, and chat at its Navi Mumbai office. The role requires timely, accurate, and professional support while maintaining service-level agreements and documentation standards. Associates own each customer interaction, address issues with empathy, maintain precise records, and contribute to continual process improvements in a fast-paced digital transformation company.

Key Responsibilities

• Provide customer service through inbound/outbound calls, email, and chat for B2B clients
• Resolve customer issues while upholding SLAs, brand standards, and a positive attitude
• Maintain and update customer records and call documentation with precision
• Meet or exceed performance metrics including productivity, attendance, and first-contact resolution
• Suggest process improvements and escalate recurring customer issues as needed

Qualifications & Skills

• Strong verbal and written communication skills in English
• Customer service mindset, empathy, and ability to work independently
• Effective time management skills
• High school diploma or above
• 0–2 years of relevant experience (freshers welcome)

About Sutherland

Sutherland is a global leader in digital transformation and business process services, specializing in customer experience management for more than 37 years. The company integrates AI, robotic automation, process engineering, and design to deliver seamless, innovative solutions for enterprises worldwide, enabling operational excellence and exceptional experiences.​

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Why Join Us?

• Opportunity to work at a top-tier digital transformation company
• Industry-leading training in customer service and technology
• Modern workspace with onsite cab facility (within 25 kms)
• Collaborative and diverse work culture
• 8-hour shifts plus extra breaks for work-life balance

How to Apply

Note: Only shortlisted candidates will be contacted.

Disclaimer: This job post is for informational purposes only. The company reserves the right to modify, withdraw, or close the position at any time without prior notice. Applicants are advised to verify details through the official company channels before applying.

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