Skip to content 
Role: Customer Service Representative
Location: Gurugram (KIN51655), Haryana, India (Partially Remote)
Job Type: Full-time
Job ID: R-50079
Experience Level: 0–1 year
Segment: Customer Support / Technical Support
Business Unit: Not specified
Job Summary
Kyndryl seeks dynamic individuals for the Customer Service Representative role in Gurugram. This is an exciting opportunity for candidates passionate about customer service and interested in technology, even without prior tech experience. The position involves providing support to customers through multiple channels while troubleshooting issues, collaborating with back-office teams, and learning with experienced colleagues. Kyndryl offers growth opportunities, hands-on experience, and extensive learning resources.
Key Responsibilities
- Provide customer service via chat, email, MS Teams, and phone
- Troubleshoot and resolve customer queries and issues
- Collaborate with back-office and escalation teams
- Document solutions and approaches; adapt to customer needs
- Multitask within a fast-paced, hybrid work environment
- Demonstrate empathy, excellent problem-solving, and communication skills
Qualifications & Skills
- 0–1 year experience in customer service or technical support
- Flexible for voice and chat process
- Comfortable with night/rotational shifts and hybrid work
- Windows 10 troubleshooting and strong communication skills
- Experience with Windows, Mac, or Linux (preferred)
- Customer-oriented mindset and willingness to learn
About Kyndryl
Kyndryl is a leading global provider of IT infrastructure services, designing, building, and modernizing the mission-critical technology systems that the world relies on. The company fosters a diverse, equitable workplace culture, prioritizing continuous learning, employee growth, and innovative problem-solving. Employees benefit from world-class training and development resources, as well as opportunities for career advancement across technical and customer-facing roles.
Why Join Us?
- “Start here, go anywhere” career path
- Inclusive, collaborative, and diverse work culture
- Access to certifications (Microsoft, Google, Amazon)
- Work with leading Fortune 100 clients and cutting-edge technology
- Employee well-being and learning resources
How to Apply
This job has expired or the link is no longer active.
Note: Only shortlisted candidates will be contacted.
Disclaimer: This job post is for informational purposes only. The company reserves the right to modify, withdraw, or close the position at any time without prior notice. Applicants are advised to verify details through the official company channels before applying.
