Salesforce Hiring Technical Support Engineer | 2026 | Hyderabad Bengaluru | 2+ Years Experience

Role: Technical Support Engineer
Location: Hyderabad, Bengaluru
Job Type: Full Time
Job ID: JR325411
Experience Level: 2+ Years
Segment: Cloud Computing / CRM Support
Business Unit: Customer Success

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Job Summary

This role offers an opportunity to work as a Technical Support Engineer on a leading cloud-based platform, focusing on Salesforce Marketing Cloud. The position involves handling complex technical issues, ensuring high customer satisfaction, and working in a fast-paced global support environment. Candidates will gain deep technical expertise while contributing to mission-critical issue resolution. This is a strong career path for professionals aiming to grow in cloud technologies and customer support engineering.

Key Responsibilities

• Manage and resolve complex technical issues across the Salesforce ecosystem
• Provide high-quality customer support with clear and professional communication
• Handle end-to-end customer issue resolution and ensure timely closure
• Investigate, document, and prioritize customer-reported issues
• Collaborate with product engineering teams to improve product performance
• Deliver high customer satisfaction through proactive support
• Maintain and enhance technical expertise in assigned domains
• Provide guidance on Marketing Cloud features and best practices
• Contribute to internal knowledge base and team mentoring

Qualifications & Skills

• Minimum 2+ years experience in Technical Support or similar role
• Strong understanding of databases and SQL
• Knowledge of internet technologies (web servers, firewalls, etc.)
• Programming knowledge (Java, JavaScript, C, C++, Apex) is a plus
• Proficiency in HTML, CSS, and JavaScript
• Experience with browsers like Chrome, Safari, etc.
• Strong communication and customer-handling skills
• Ability to multitask and work under pressure
• Understanding of APIs, DNS, debugging tools, and troubleshooting methods

About the Company

The company is a global leader in cloud-based CRM solutions, offering cutting-edge platforms like Salesforce Marketing Cloud. It focuses on innovation, customer success, and continuous learning while providing 24/7 global support services.

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Why Join Us?

• Work on a leading global cloud platform
• Strong learning and career growth opportunities
• Exposure to advanced CRM and Marketing Cloud technologies
• Collaborative and high-performance work environment
• Opportunity to contribute to global customer success

How to Apply

Note: Only shortlisted candidates will be contacted.

Disclaimer: This job post is for informational purposes only. The company reserves the right to modify, withdraw, or close the position at any time without notice. Applicants should verify details through official company channels before applying.

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