Skip to content 
Role: Technical Support Engineer 1
Location: Bangalore, India (Hybrid; office at least 2 days per week)
Job Type: Full-Time
Job ID: RSA-TSE1-1025
Experience Level: 0–3 Years
Segment: Customer Support
Business Unit: RSA Security
Job Summary
The Technical Support Engineer 1 at RSA is responsible for delivering exceptional support for RSA’s identity and access management products by resolving technical issues through various communication channels. The role requires strong problem-solving skills, effective communication, and an eagerness to learn RSA technologies. This position operates in a dynamic environment with opportunities to become a subject matter expert, contributing to both customer satisfaction and organizational knowledge. Candidates are required to work on-site two days per week in Bangalore.
Key Responsibilities
- Serve as a remote customer advocate, collaborating closely with field teams to resolve customer issues.
- Manage a personal queue of support cases, prioritizing, setting expectations, and providing timely follow-up.
- Troubleshoot, analyze, and resolve customer-reported technical issues using email, phone, and remote sessions.
- Escalate complex issues to senior or specialized engineers as needed.
- Participate in and lead customer calls, clearly communicating solutions and progress.
- Contribute to the creation and maintenance of knowledge base articles and eServices content.
- Support shift operations with flexibility for rotational and on-call schedules.
- Pursue ongoing development to achieve subject matter expertise in designated products.
Qualifications & Skills
- Bachelor’s degree in Information Technology, Communications, Computer Science, or related field.
- 0–3 years of relevant technical support or related experience.
- Excellent customer communication (written and verbal) and interpersonal skills.
- Strong logical reasoning and problem-solving abilities.
- Ability to work under pressure in a fast-paced, team-oriented setting.
- Willingness to work in rotational shifts, including weekends and holidays.
- Fundamental knowledge of security, Linux servers, network protocols, web applications, SQL/database systems, and APIs is preferred.
About RSA
RSA is a global leader in trusted identity and access management, serving over 12,000 organizations and managing 25 million enterprise identities worldwide. With decades of industry leadership, RSA continues to pioneer technologies that power secure business operations in financial services, healthcare, energy, technology, and beyond. Through innovative solutions like the RSA Unified Identity Platform, RSA helps organizations thrive—empowering secure, frictionless digital experiences both on-premises and in the cloud.
Why Join Us?
- Contribute to mission-critical security and identity management projects that truly matter.
- Professional development, learning opportunities, and a culture of innovation.
- Supportive, diverse work environment with a strong focus on employee well-being and empowerment.
- Comprehensive benefits and meaningful growth opportunities with a respected industry leader.
How to Apply
Note: Only shortlisted candidates will be contacted.
Disclaimer: This job post is for informational purposes only. The company reserves the right to modify, withdraw, or close the position at any time without prior notice. Applicants are advised to verify details through the official company channels before applying.
