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Role: Jr. Trainee – Premium Processing Junior Technician
Location: Pune (Hybrid, up to 50% remote)
Job Type: Full-Time
Job ID: MP-PP-JT-1025
Experience Level: 0 – 1 Years
Segment: Insurance Operations
Business Unit: Mrald (Mphasis’s UK Insurance Operational Services Delivery)
Job Summary
The Jr. Trainee Technician will support the Premium Processing (PP) team in delivering high-quality and timely processing services within the insurance operations segment. This role involves completing allocated tasks accurately, adhering to company and compliance standards, and contributing to team performance through participation in SLA and KPI goals. As a trainee, you will receive structured guidance and development opportunities to build strong technical and industry knowledge in insurance operations.
Key Responsibilities
- Complete assigned premium processing activities accurately and within deadlines.
- Escalate queries to Senior Technicians when necessary.
- Participate in regular feedback sessions and personal development training.
- Support team adherence to SLAs, KPIs, and compliance frameworks.
- Ensure full completion of training and compliance assessments as directed.
- Contribute to improving service delivery quality and efficiency.
Qualifications & Skills
Must Have
- Bachelor’s degree (any discipline).
- Awareness of insurance operations and their business impact.
- Strong written and verbal communication skills.
- Ability to work independently and collaboratively.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Eagerness to learn and grow professionally.
Preferred
- Previous experience in financial services or insurance.
- Comfort with dynamic work environments and varied subject matter.
About Mphasis
Mphasis applies next-generation technology to transform global enterprises. Its Front2Back™ Transformation and Service Transformation approaches help organizations shrink legacy cores, enhance digital capabilities, and achieve operational excellence. Leveraging expertise in cloud, cognitive, and domain-driven solutions, Mphasis delivers hyper-personalized digital experiences, driving innovation and agility across client ecosystems.
Why Join Us?
- Opportunity to start your career in the global insurance operations domain.
- Exposure to international projects through Mrald’s UK-based operations.
- Hybrid work flexibility promoting work-life balance.
- Continuous skill development through structured training and compliance programs.
- Inclusive culture fostering teamwork, learning, and growth.
How to Apply
Note: Only shortlisted candidates will be contacted.
Disclaimer: This job post is for informational purposes only. The company reserves the right to modify, withdraw, or close the position at any time without prior notice. Applicants are advised to verify details through the official company channels before applying.
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